Welcome to the Axiom Systems Customer Support Center. All subscribing customers have access to our product support facility through this web site 24 hours a day and 7 days a week.
If you are a customer that has deployed a PLM solution, you understand that it takes more than just an install of the system to realize the true benefits of your investment. Axiom Systems, in the true spirit of a partnership, helps its customers preserve their investment in a PLM system and offers cost-effective means to increase the return on investment. Our Customer Support Center offers:
- Easy access to product experts
- Assistance in reporting and monitoring product defects
- Audit trail of all reported problems
- Assistance in fixing problems with customizations
- Forum for discussions
- Help desk type support for end users and administrators of your system
- Assistance in identifying release continuity problems
- Assistance with Product Release upgrades
- Assistance with proof-of-concept studies
- Monthly reports for management
